At Gibraltar Mortgage Services, we believe in providing insightful customer service that evolves to meet our customers' changing needs, no matter what the situation. The arrival of the coronavirus earlier this year required us to react swiftly, adding safety measures and virtual workarounds to our processes in response to an unforeseen, serious health risk.
More challenges. More opportunities. More safety.
While COVID-19 made it challenging to shop for a home, many people living in urban condos and apartments decided it was time to buy their first home, or to relocate, to provide their family with a safer, "socially distant" suburban or rural setting. When interest rates dropped to historic lows in mid-2020, this added incentive resulted in an explosion of home sales and refinances that eventually outperformed 2019 sales.
Gibraltar Mortgage Services met the challenge of providing all of our borrowers with a safe and secure loan process without compromising our highly rated customer service to handle this unexpected housing boom.
Buying a home can very very stressful - however, [Loan Officer] was exceptional through this home buying process. Her communication and dedication to our lending process exceeds expectations. Working into the late hours, consistently answering our calls and request. [Loan Officer] gets 10 stars, not five. Thank you for all your hard work, dedication and diligence in this crazy process!
- Rachel in Cypress, TX, on September 25, 2020
If you've decided to proceed with a home purchase, or refinance at a lower interest rate, here's what we're doing to ensure your safety:
Our digital mortgage app provides built-in social distancing as borrowers can apply for financing on their laptop or tablet in less than two minutes. Borrowers can also upload and review documents through the app without leaving home. The app doesn't just keep our customers safe - it helps get them to closing faster.
Our Hybrid eClose process for conventional and FHA home loans enables borrowers to sign 90% of their closing documents electronically. We're working diligently to add an online notary in the states that permit this service so that borrowers can complete their home financing process 100% remotely.
We only work with appraisal firms who can conduct business with proper health and safety procedures. When Fannie Mae, Freddie Mac, and other mortgage financing entities offered electronic signature options, we joined them.
Our mortgage loan originators are available outside of regular business hours to support their borrowers through the entire loan process and respond to their questions via phone, text, email, and video chat. They have experience in identifying the loan programs that meet their borrower's financial goals, and explain the pros and cons of each program so their borrowers can confidently make the right decision for their future. Our dedicated in-house Operations team has been working overtime to process, underwrite, and close loans on time.
[Loan Officer] is amazing! We were uncertain about refinancing our home; after speaking with Ilse, her showing us the savings and explaining the process, we were ready to move forward. Having underwriters here in Houston, our underwriter was wonderful with communication and dedicated appraisers IN OUR AREA made the process smooth. We highly recommend [Loan Officer] to all of my friends for any mortgage needs.
- Todd in League City, TX on September 2, 2020
Ensuring the safety of our borrowers and business associates is as important to us as providing a wide variety of home loan programs to meet the diverse financial needs of our borrowers nationwide. At Gibraltar Mortgage Services, customer service equals customer success and reflects our passion for helping more borrowers achieve their dreams of homeownership.
Ready to take the next step? We're here to help! Contact a Gibraltar Mortgage Services loan officer today.
Oct 05, 2020